Cowboy Bob Sorensen

by Cowboy Bob Sorensen  Having had experience on both sides of the retail world — worker and consumer — and being observant, I have seen many disconcerting things in human behavior. One example was a boy running around with merchandise and hearing his mother tell the father, "I just gave it to him to play with while we are here." Great, Bratley ruins merchandise because feckless parents cannot keep him under control. There are people who just drop stuff anywhere, whether trying to be funny or having changed their minds. That is bad enough, but they also waste food; a frozen pizza does not belong in sporting goods! There is a video of a guy trying to show his "badness" while being recorded in the drinks section. He would open bottles, take a drink, and put them back . Sick jerk.  Grocery shopping, Pexels / Hobi industri , modified at FotoSketcher On the other side of the coin, you have lackadaisical employees who simply don't care about working to earn their pay....

by Cowboy Bob Sorensen  Some time ago, I wrote about being professional in the workplace , and that I got to know a worker at a big box store. He will be called Aaron from now on. Aaron sent me a telegram the other day, so I saddled up and rode into his town so we could talk about the item of concern. He had the day off so we met at an eatery for a leisurely lunch. While having coffee, he described the situation. Aaron's place of employment has a prairie schooner-full of folks in supervisory roles. While not all are necessarily his supervisors, they have superior roles and can give orders. Businessman, Pixabay / Goumbik There is a chain of command, as expected. One person is second in authority to the store manager, and was giving instructions at a store meeting. (You've probably seen meetings like this in various stores where employees are gathered for a few minutes in a large opening.) At the very end, "Chop! Chop!" was uttered. Aaron seems to be level-headed and no...

by Cowboy Bob Sorensen A spell back, I wrote about an employee  showing professionalism in a big box store . A customer was ranting about how he was supposedly insulted by another employee, and this one had to hear about it. After a few subsequent visits, I got to know the guy at the store and we had some discussions. One day over lunch, the employee that I will call Aaron gave me some surprising insights into that company and its policies. Those are quite a distance from the vision of the company founder! Image information below This company used to believe in people and listen to employees and customers alike, but I see quality sacrificed for profit. Aaron told me of a revolving door of employees that come in, work for a while, then quit or get fired. While they have some real gems that have worked in this company for many years, many of the younger workers just don't care. You can't find that plaid sheet set that the app says is on the shelf? Try looking behind the boxes of ...

by Cowboy Bob Sorensen  "Whatcha doin' strappin' on them shootin' irons, Jake?" "Come on, Luke, ya know it's Black Friday. A guy wants to get a deal, and crowds get mighty ornery." A scene from no Western show ever. That's because insane shopping the day after Thanksgiving is a relatively new invention. Sure, there have been various events in history with the moniker of Black Friday, but the version we know today apparently did not begin until the 1980s . Now it's a "tradition" tacked onto Thanksgiving. That Macy's Thanksgiving Day Parade and others are considered launches for the Christmas retail season, so insane shopping the Friday after Thanksgiving (where people seem to have forgotten being thankful and their greed kicks in). Shopping seasons and Black Friday went together. Mostly made at  Custom Tombstone Maker Years ago, I worked in a retail store that was giving away some silly thing to the first hundred customers. Peopl...

by Cowboy Bob Sorensen Yeah, I know. People who work for a living are told to act professional-like, and are constantly reminded of it. Here is an example that shows professionalism — or the lack thereof — in action. Just a few days ago, I was in town with Roland Meadows, the fiancé of my prospector friend Stormie Waters. Since Roland wanted to get Stormie a gift, we then headed for a bigger town that has one of those big box stores with a passel of stuff. Clothing for sale, Pexels / Marcus Winkler While he was browsing for a gift, I was also wandering. I saw an employee putting things back on the shelf (people ransack these places), and someone came up to him. "Do you know that person working the counter over there?" "I don't —" the employee began to reply. "Well, I asked a question and was told it was stupid and was laughed at! I've had a hard life..." He went on for a few more seconds with a profane tirade, apologized to the employee for cursing...